Effective Date: January 1, 2025

At Upper Level Consulting, we provide digital marketing, website development, and consulting services to small businesses primarily in South Jersey and the greater Philadelphia area. All services are delivered digitally or in person (as agreed upon), and fulfillment begins promptly after a signed agreement and initial payment have been received.

Service Delivery Policy

Once a service agreement is in place, delivery timelines and scope will be outlined in your project proposal or onboarding documentation. Typical project phases include:

  • Initial Consultation & Strategy – scheduled within 3–5 business days of onboarding
  • Website/Marketing Build-Out – timelines vary by scope but are provided in the initial proposal
  • Ongoing Services & Support – delivered on a monthly retainer or as scheduled for one-time projects

All deliverables are sent digitally through email, project management tools (e.g., Asana or Trello), or your client portal.

Refund Policy

Due to the custom nature of our digital services, all sales are final and non-refundable once the work has begun. In some cases, if work has not yet started, a partial refund may be issued at our discretion, minus administrative or setup fees. If a refund request is considered, it must be submitted in writing to grt@upperlevelconsulting.net within 7 days of the initial payment.

Cancellation Policy

You may cancel ongoing monthly service retainers with 14 days’ written notice. Cancellations must be sent to support@upperlevelconsulting.net. Services already rendered will not be refunded. Upon cancellation, access to services and platforms managed by Upper Level Consulting may be revoked unless otherwise negotiated.

Delivery Timeline

Digital project timelines are outlined in your onboarding documents. Typical delivery schedules are:

  • WordPress Website Builds: 2–6 weeks
  • SEO and Marketing Strategy Plans: 1–2 weeks after the consultation
  • Ongoing Services: Monthly checkpoints with weekly progress as applicable

Any delays caused by client non-responsiveness or required materials will adjust delivery timelines accordingly.

Customer Service Contact Information

We are committed to providing exceptional service. If you have questions or need support, you may reach us via:

Legal and Regional Restrictions

We do not currently offer services outside the United States. If your business is based internationally and wishes to work with us, please contact us before purchasing to ensure we can meet your needs.

Payment & Security

All transactions are processed securely using Stripe. We comply with PCI DSS requirements and use HTTPS encryption to protect your personal and financial information. We do not store your credit card information on our servers.

Upper Level Consulting
225 Haddon Ave
Haddon Township, NJ 08108
United States

For any questions related to your order, fulfillment status, or this policy, please contact us directly.